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Assistant Director - Supplemental Academic Services
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Position Number: 5394004
Location: Boston, MA
Position Type: Tutors and Learning Resources

Assistant Director - Supplemental Academic Services

About the Opportunity

The CPS Supplemental Academic Services (SAS) Assistant Director is part of a team that provides supplemental academic supports to students within CPS and, on a contractual basis, across other colleges at Northeastern University. Under the direction of the CPS SAS Director, the Assistant Director supports the daily operations of SAS which includes CPS writing support programs, the International Tutoring Center (ITC), and Graduate and Undergraduate Tutoring by working with tutors/specialists, providing administrative oversight, setting and achieving goals, maintaining accurate records, and acting as a liaison between all tutors/specialists, ITC, SAS, and students, faculty, and staff. The Assistant Director supports student escalations and challenges as needed. The Assistant Director provides analysis, as needed, of student skills and supplemental academic services that can support needs. The Assistant Director designs synchronous (tutoring, workshops) and asynchronous (online modules, AI-powered tools) content, ensuring the delivery of effective resources across various learning areas. The Assistant Director prepares and revises materials, such as program guides, handouts, resources, and online communications including email, as well as the SAS and ITC websites. Additionally, the Assistant Director actively reaches out to and collaborates closely with instructors, other departments, and colleges to ensure a coordinated approach to student success. The Assistant Director participates in the development, planning, and implementation of various supplemental academic supports, resources, writing support and ITC programming. Additionally, the Assistant Director participates in projects such as coordinating workshops and class visit presentations, developing special events, or representing the ITC at student resource events. The Assistant Director takes proactive steps to improve communication to, and between, students, faculty, and staff and takes an active role in enhancing the existing systems and reporting mechanisms to better serve students. The Assistant Director serves as students' advocate and liaison to internal and external constituencies and as an agent for change necessary to promote success for CPS students, while maintaining the mission of CPS SAS and Northeastern.

Minimum Qualifications:

Bachelor's degree and at least two years of experience teaching or tutoring at the post-secondary level. Master's degree or higher preferred in a related field (i.e., Education, Linguistics, English, or Instructional Design).
Demonstrated experience working with international students and second language learners and sensitivity to their distinct needs.
Demonstrated experience working in writing support and skill development areas.
Experience developing and managing synchronous and asynchronous content for students.
Familiarity with AI-powered tools, online learning platforms, and digital resources for academic support.
Previous experience in higher education preferred.
Strong organizational, analytical, and interpersonal communication (both verbal and written).
Computer skills and experience working with databases and student management systems.
Ability to learn and effectively utilize the College and University-level computer systems in day-to-day student support.
Ability to work well with a variety of personalities and juggle many activities simultaneously, take initiative, complete projects, and work as an integral member of a team.
Culturally sensitive and aware of issues pertaining to international students, including language limitations, adjustment issues, academic overload, perceptions of authority figures, and differences in educational systems.

Key Responsibilities & Accountabilities:

Program Development and Leadership Activities

Design, develop, and coordinate academic skills, language, and writing support resources, including online content and live workshops.
Collaborate with faculty, instructional designers, and staff to ensure content meets student needs.
Oversee the creation, scheduling, and maintenance of all SAS programs, both synchronous and asynchronous.
Maintain files and records; document and report all pertinent student information and trends; update computerized information system regarding changes to accounts; review various forms and website pages for accuracy; gather necessary data or statistics and prepare reports as required.
Report on student concerns both at macro and individual level; identify issues and trends.
Create and manage online learning content incorporating AI-powered tools and platforms.
Ensure continuous improvement of resources based on student feedback and best practices in skill development.
Work with collaborators to develop targeted resources for academic, language, and writing support.

Collaboration and Outreach

Actively partner and liaise with faculty, staff, and departments to coordinate activities to ensure student success.
Promote SAS services across campus to maximize student engagement.

Program Evaluation and Reporting

Track and report on program usage, student outcomes, and areas for improvement.
Use data to inform program enhancements and new initiatives.

Position Type

Academic Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Assistant-Director---Supplemental-Academic-Services_R122223