Job Details

Director of Nursing Services
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Position Number: 6051121
Location: Philadelphia, PA
Position Type: Health - Healthcare Administration

Director of Nursing Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Director of Nursing Services

Job Profile Title
Director C, Healthcare

Job Description Summary
The Director of Nursing Services provides strategic oversight, decision-making, and overall leadership for the nursing team within Student Health and Counseling, the clinical pillar of Wellness at Penn. The Director plays a crucial role in enhancing the delivery of medical services to the student population, ensuring that nursing practices are of the highest standard, and fostering a professional, collaborative, and supportive environment for all involved in student health and wellbeing.

The Director is responsible and accountable for maintaining excellence in ambulatory nursing practice as well as the effectiveness and efficiency of clinical operations at Student Health and Counseling. This role is pivotal in ensuring that nursing standards are met and continuously improved to provide exceptional care and support for students. The Director must demonstrate collaborative skills, clinical knowledge, passion, and enthusiasm for professional nursing and promote the same among all members of the health care team.

Job Description

Job Responsibilities

Clinical Care

Provide direct clinical nursing care to students for at least 3 sessions per week.

Clinical Operations

Engage in the development and implementation of a strategic plan for nursing that aligns with the vision, mission, and core values of Wellness at Penn.
Develop, in collaboration with the Student Health and Counseling leadership team, new models of interdisciplinary team-based care.
Oversee all clinical nursing activities: acute care, nursing care initiatives (including specialty nursing in sexual health and gynecology), infection control efforts, emergency preparedness, travel medicine, and laboratory services.
Oversee and direct the care delivered by nursing students and medical assistants.
Ensure that patient care needs are met through adequate staffing and efficient workflows.
Evaluate the effectiveness and efficiency of nursing and medical assistant operations.
Establish and maintain excellence in college health nursing practice by creating standards informed by best practices, peer institutions, and/or regulatory requirements.
Develop and evaluate processes which ensure compliance with all state and federal standards, policies and accreditation requirements.
Monitor all relevant patient and clinical-related metrics and trends.
Respond to disease surveillance data collected by the Public Health team by adjusting clinical workflow as appropriate.
Assist the Public Health team in their initiatives as appropriate, e.g., annual flu vaccine clinic.
Recruit, supervise and retain staff - Perform staff performance reviews, Implement HR-related actions associated with hiring, development, and discipline of staff members according to campus policies and procedures.

Quality Improvement, Performance, and Performance Improvement

Develop and support quality improvement and accreditation processes in consultation with the Executive Director and the Medical Director.
Develop, evaluate and maintain quality improvement and accreditation standards.
Use quantitative and qualitative metrics to assess services and student satisfaction with services and the care they receive.

Other Duties as Assigned

Qualifications

Bachelor of Arts, Bachelor of Science, and 7 to 10 years of experience or equivalent combination of education and experience is required.
Clinical experience in Primary Care, Family Medicine, Emergency Medicine or Adolescent Medicine required. Five to seven years of progressive leadership and administrative responsibility in a healthcare setting required. College health or ambulatory care administration is strongly preferred. Experience in the oversight of programs to improve efficiency and quality of patient care. Demonstrated experience in developing and monitoring quality initiatives. Ability to establish and maintain collaborative relationships with various stakeholders. Cultivate an environment that promotes and rewards professional growth, interdisciplinary collaboration, constructive communication, flexibility, teamwork, and student service.
Must display leadership and management skills as well as critical and analytical thinking. Must have superior written, oral, and interpersonal communication abilities. Must demonstrate excellent decision-making and problem-solving skills. Must be highly organized and able to deal effectively with various data sources. Attention to detail is critical.
Must have extensive knowledge in operating electronic health records software for clinical documentation and reporting (Epic preferred). Must be familiar with the development of policies and procedures. Must be able to work cooperatively with a variety of individuals, exhibit appropriate sensitivity to others, and interface effectively with students, staff, and administrators. Must demonstrate effective conflict resolution skills. Ability to prioritize well and focus on completion of tasks and objectives while under stress of demanding work schedule. Experience with AAAHC accreditation preferred.

Knowledge

Must have extensive knowledge of primary care services and ambulatory health care best practices (college health preferred). Must have knowledge of quality assurance and quality improvement initiatives in healthcare.Must show knowledge of academic issues and institutional health and wellness requirements.

Collaboration, Advocacy and Leadership

Must demonstrate collaborative professional relationships between medical staff, clinical support members, Public Health and Wellbeing. Must promote a supportive and integrated student experience through effective collaboration, identifying care gaps, and opportunities to develop new services. Serve as an advocate for nursing practice, shared governance, and a culture of professionalism fostering an environment that supports nurses and medical assistants.

Application Requirement

A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

**This position is classified as "Essential Personnel." As an essential employee, you may be expected to report to work or remain on duty during university closures, delayed openings, or early dismissals, unless otherwise directed by your supervisor or a member of the senior management team. Additionally, you may also be required to work during university emergencies, including but not limited to natural disasters, extended periods of inclement weather, and other unforeseen events.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Health and Wellness

Pay Range
$74,479.00 - $146,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and

the pay range assigned to the job profile.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/3535-Market/Director-of-Nursing-Services_JR00103909-1