Job Details

Bookstore Supervisor

Position Number: 6081065
Location: Pleasant Hill, CA
Position Type: Other Administrative Positions

Bookstore Supervisor

Posting Number: 0002140
Location: Diablo Valley College
Salary: YEARLY: $89,136. step 1 - $108, 612, step 5 (see special instruction for initial step placement)

Position Definition:
Under general supervision, supervises, coordinates and assists in the daily operations of the bookstore including the e-commerce web site; oversees the shipping and receiving function, monitors off-site customer service functions related to the bookstore; prepares a variety of sales records and reports; and performs related duties as required.

Distinguishing Characteristics:
N/A

Examples of Duties/Essential Functions:
Duties/essential functions may include, but not be limited to, the following: Supervise, coordinate and assist in the daytime and evening bookstore operations, the shipping and receiving function, and off-site customer service functions. Develop and maintain the bookstore e-commerce web site; use site to track books ordered, dropped or part of buy-back program; promote the use of site for advertisement underwriting by book publishers. Create, recommend, implement and revise a variety of policies and procedures related to loss prevention, shipping and receiving, customer service, and general store operations. Recommend products and services to be offered by the bookstore; research product availability and pricing to meet campus needs. Gather, compile, recommend and input projected cost data for annual bookstore budget. Receive and respond to customer inquiries and concerns; resolve disputes in accordance with best business practices and approved procedures. Oversee shipping and receiving operations; organize function to meet space and product needs; streamlines procedures to improve efficiency. Participate in long-range planning activities. Set up cash trays; prepare daily sales reports; record sales transactions by department; reconcile cash statements; processes refund requests. Maintain store supplies; order replacement items as needed. Develop promotional materials including calendars and store displays. Prepare, analyze, and generate statistical records, logs, and files related to ordering, sales, income, and expenditure data. Assist in selecting new staff; train, evaluate and provide work direction to assigned staff; develop work schedules; prepare and conduct performance evaluations; recommend and document corrective action as required. May serve as Bookstore Manager in the supervisor's absence. Perform related duties as required.

Minimum Qualifications:
Education/Experience:
Education/Training: Equivalent to the completion of an AA degree from an accredited institution of higher education, supplemented by course work in accounting and merchandise display. Experience: Three years of experience performing responsible duties related to the design and provision of services in a bookstore setting that included ordering books, materials and supplies.

Knowledge Of:
General bookstore operations, accounting systems and ordering procedures; record keeping requirements; statistical and sales report preparation methods, components and uses; principles and practices of supervision; related bookstore products, services and pricing; advertising underwriting principles and practices related to e-commerce sites; loss prevention methods and techniques; customer service principles and practices; shipping and receiving practices and procedures; principles of long-range planning; cash reconciliation; setting up cash trays; preparing daily sales reports; recording sales transactions by department; reconciling cash statements; processing refund requests; design principles for promotional materials and store displays.

Skill To:
N/A

Ability To:
Develop an effective e-commerce site, bookstore displays, promotional materials; purchase and maintain needed items, products and services at best prices for store and customers; streamline procedures related to assigned areas; hire, train, supervise, schedule and evaluate staff; prepare and maintain accurate records, logs, files and reports; minimize bookstore losses through effective loss control policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of performing duties.

Desirable Qualifications:
1. Experience in a college or university, as it shows a familiarity with the student and faculty needs. Previous supervisory experience in a retail environment, preferably in a bookstore or campus store.

2. Knowledge of e-commerce and the ability to manage online bookstore operations or processes.

3. Understanding and respecting the diversity of the student body and campus community, as well as a commitment to providing equitable service in a shared governance environment.

4. Ability to stay current with trends in textbook sales, including digital textbooks and rental programs.

Special Instructions:
NOTE:New employees will be placed at the first step which is $89,136 per year, second step $93,660 per year or third step at $98,412 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $108,612 per year is reached on the salary schedule.

Job Close Date: 4/8/2025
Open Until Filled: No

To apply, visit https://www.4cdcareers.net/postings/11257