Job Details

Academic Coordinator for Academic Integration & Planning
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Position Number: 5888771
Location: Boston, MA
Position Type: Computer and Information Technology

Academic Coordinator for Academic Integration & Planning

About the Opportunity

JOB SUMMARY:

The Academic Coordinator serves the as the department's initial and key point of contact for inquiries about programs, policies, and processes. The Coordinator carries out day-to-day assignments in conducting the department's operations to make it run more efficiently and effectively. The Coordinator also gathers, organizes, and analyzes data from a variety of sources for recordkeeping, reporting, analysis, and program management.

RESPONSIBILITIES INCLUDE:

Serves as the department's initial and key point of contact for inquiries about programs, policies, and processes.
Provides information for routine matters, and when necessary, make interpretations and determines course of action for non-routine matters, such as complaints and disputes.
Escalates and provides recommendations for the most serious matters.
Administers the day-to-day department operations (e.g., enrollment, admissions, registrations, etc.), and carries out the daily office functions, including scheduling, calendars, events, lists workflows and/or records management.
Makes improvements of processes, procedures, or systems within job area or team.
Gathers, organizes, and analyzes data from a variety of sources for recordkeeping, reporting and program management.
Provides analysis and recommendations.
Troubleshoots issues with applications and systems.
May train, supervise and develop student workers and/or administrative to handle front-line inquiries from students and parents on the phone, via email, and in person.

MINIMUM QUALIFICATIONS:

Knowledge of MS office products, project management, and office operations.
Ability to influence others to reach agreement; explain and clarify complex information (verbally and in writing) using tact and diplomacy, independently prioritize, organize and manage multiple activities with attention to detail.
Bachelor's degree (or equivalent) required and at least two years of experience, preferably in higher education or a large organization.
Candidates with comfort and expertise using Qualtrics (survey building, management & analysis), Service Now, and Excel (data organization, formatting & analysis) are encourage to apply and highlight these skills in their application materials.

Position Type

Academic Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Academic-Coordinator-for-Academic-Integration---Planning_R130534