Job Details

Computer Technician
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Position Number: 5909265
Location: San Luis Obispo, CA
Position Type: Computer and Information Technology

Computer Technician

Cuesta College

Salary: $66,912.00 - $73,776.00 Annually
Job Type: Full Time
Job Number: FY2425-00115
Location: San Luis Obispo Campus, CA
Department: Administrative Services
Closing: 2/3/2025 11:59 PM Pacific

Job Description Summary

DEFINITION

Under general direction of Supervisor, Technology Services, install, configure, troubleshoot and repair district computer systems, audiovisual, VoIP, and unified communications equipment, their software applications and operating systems for use in administrative and instructional environments. Provide technical support and help functions that relate to hardware, software, peripherals, data communications, and connectivity. Utilize work orders and remote techniques in support of all college sites. In coordination with network staff, the incumbent specifies, configures, automates, provisions, troubleshoots and updates related: applications, group policies, scripts, control systems, profiles, hardware, and software licensing/packaging in support of both administrative and instructional environments of Cuesta College.

DISTINGUISHING CHARACTERISTICS

Incumbents in this position support student learning outcomes and institutional effectiveness by providing technology and communications resources that are appropriate and adequate to support the institution's management and operational functions, academic programs, teaching and learning, and support services. Incumbents are distinguished from other technical positions by the requirement that the incumbent recommends, installs, configures and repairs technology equipment of Cuesta College.

ABOUT THE COLLEGE

Where You Will Work

Serving all of San Luis Obispo County, Cuesta College has provided comprehensive associate degree offerings, certificates, and community programs to the region since 1964. The main campus is located along scenic Highway 1, west of San Luis Obispo and east of the beaches of the Pacific Ocean. Cuesta College has a North County Campus in Paso Robles, and South County Center, in Arroyo Grande.

Who We Are

Equity, diversity, and inclusion are essential to our culture and the work we do. Cuesta College is proud to be a designated Hispanic-Serving Institution (HSI) committed to racial and socio-economic diversity as it reflects our communities and student populations. We actively seek to attract candidates who share this commitment to equity, diversity, and inclusion. As part of the Cuesta College team, you can expect to be part of a collaborative community of faculty, classified professionals, administrators, students, and community partners advancing educational excellence with intentional support services leading to student success and completion.

Additional information about the college can be found at https://www.cuesta.edu/about/index.html
The college planning documents can be found at https://www.cuesta.edu/about/collegeplans/index.html
Our Student Equity Action Plan can be found at https://www.cuesta.edu/about/info/student-equity-initiatives/equity/index.html
We offer comprehensive benefit options. Information about benefits can be found at https://www.cuesta.edu/about/depts/benefits-insurance/index.html

Essential Functions & Qualifications

ESSENTIAL FUNCTIONS

Installation, support, and maintenance of college hardware, software, audiovisual, VoIP, and unified communications;
Install, program, maintain, and deploy videoconferencing and audiovisual systems, including low voltage cabling;
Diagnose and repair or facilitate repairs of non-functioning computing, audiovisual, VoIP, and unified communications equipment;
Provide in-classroom repairs and instructional emergency service for supported equipment;
Design, implement, and keep system standards up to date for various configurations throughout the district;
Troubleshoot connectivity issues and take appropriate steps to repair and/or facilitate appropriate escalation of support where/when necessary;
Receive, screen and follow through on user requests with established guidelines and priorities;
Research, evaluate and recommend hardware, software and operating systems in support of campus standards;
Assist users in selection of equipment that best meets their needs in keeping with campus standards;
Maintain accurate equipment and parts inventory;
Maintain department standards and follow established procedures;
Attend trainings, meetings and workshops where/when identified;
Utilize, design and document automation of processes for provisioning, deployment, updating and maintaining security of networked computers, peripherals, audiovisual, mobile devices, VoIP equipment, and unified communications equipment;
Monitor and review compliance with software license agreements;
Research, specify, configure, utilize and maintain related client/server asset management/monitoring and remote-control systems;
In coordination with network and other IT staff, specify, configure, automate, provisions, troubleshoot, and update resources critical to the functioning services provided by the Information Technology department; and
Perform other related duties as required.

QUALIFICATIONS
Education:
Required

Associate's degree and two years of work experience or a combination of education and experience which would indicate possession of the knowledge, skills and abilities listed.

Preferred

Associate's degree and two years of work experience in computer and networking technology or related field.

Knowledge of:

Tools, materials and equipment used in repair and maintenance of computer equipment;
Computer hardware components and related peripherals;
Microsoft, Apple, and Google operating systems and applications;
Audiovisual and control systems commonly used in a variety of settings (classroom, conference room, theater, digital signage, etc.);
Wiring schematics for electronic systems; blueprints when used for technology related systems;
VoIP and unified communications related hardware and software:
Basic network troubleshooting and diagnostic utilities, such as ip/ifconfig, ping, gpresult and packet sniffing;
Basic understanding of common network protocols such as TCP/IP, PXE, TFTP, HTTP(S), FTP, SIP, IMAP, SMTP and SSH;
Wireless configuration, low voltage cabling and patching in network ports;
Endpoint security software including anti-malware and anti-virus;
Processes for managing, provisioning, deployment, and inventory management of computers, software and mobile devices, utilizing such platforms as Microsoft Active Directory, Microsoft SCCM, Jamf Pro, Apple Configurator, and Google Admin Console;
Install, configure, and troubleshoot networked computer workstations, systems and programs, and VoIP endpoints used by the district in both instruction and administrative areas;
Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
District policies and procedures.

Ability to:

Adapt to new technology.
Establish and maintain cooperative working relationships with those contacted in the performance of duties. and
Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.

Physical ability to:

Read and comprehend printed matter and text and data on computer monitors;
Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
Sit or stand for extended periods of time;
Perform work from elevated positions such as ladders and motorized lifts (when necessary and once licensed);
Lift and/or carry 50 pounds; and
Exert manual dexterity sufficient for keyboard and other office equipment operation.

License and Certificates (current within the last year):
Required

Valid driver's license and eligible to obtain California driver's license upon hire.

Additional Information

REQUIRED DOCUMENTS TO APPLY Candidates will be required to submit ALL of the required documents below when applying for this position. When uploading documents, PDF uploads are preferred.

Cover letter;
Resume;
Reference List (see further instructions below).

Reference List Instructions: Your reference list must include three professional references, their contact information, and their relationship to you.

Completed online applications and all supporting documents must be submitted by the closing date for this position. LATE, INCOMPLETE, FAXED, MAILED OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED.

SALARY SCHEDULE Below is the full salary schedule range for this position, steps A through E. Per Cuesta College's policies, new employees are placed at Steps A through C, which is the anticipated hiring range also listed below. The bargaining agreement also includes step and longevity increases. For a full salary schedule, please see our website: https://www.cuesta.edu/about/depts/humanresources/salary_schedules.html

Salary Schedule Range: $5,576 - $6,778 per month.
Anticipated Hiring Range: $5,576 - $6,148 per month.

ADDITIONAL INFORMATION Cuesta College will not sponsor any visa applications.

San Luis Obispo County Community College District ("Cuesta College") is an equal opportunity employer committed to nondiscrimination on the basis of race, ethnicity, color, religion, national origin, sexual orientation, gender, gender identity, gender expression, marital status, medical condition, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), age, disability (physical and mental), genetic information, military and veteran status, or any other characteristic protected by applicable federal and state law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Reasonable accommodations will be provided for applicants with disabilities who self-disclose. Cuesta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

In compliance with California law, all prospective staff and students are entitled to read the Annual Security Report, published each October by the Cuesta College Department of Public Safety. This report contains information about our emergency and crime reporting procedures, as well as crime statistics for the past 3 years. You may request a copy of this report at one of our two Public Safety Offices: on SLO campus at Building 6600A or on North County Campus at building N1021, during campus business hours. You may also access the complete text of this report at the following website address: https://www.cuesta.edu/about/depts/publicsafety/clery_act

Cuesta College uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. E-Verify is an Internet-based system that compares information from an employee's Form I-9 to data from U.S Department of Homeland Security and Social Security Administration records. For further information, visit: https://www.cuesta.edu/about/depts/humanresources/Job_Opportunities.html

Interview Process Information

Selected applicants will be invited to attend an interview on Thursday, February 20, 2025.

To be considered for this position please visit our web site and apply on line at the following link: https://www.governmentjobs.com/careers/cuesta

The San Luis Obispo County Community College District promotes inclusiveness, prohibits discrimination, and encourages all qualified persons to apply. As an Equal Employment Opportunity Employer, Cuesta College actively seeks candidates with diverse backgrounds to assist students, staff, and faculty. For ADA (Americans with Disabilities Act) assistance with the application and/or interview process, please contact the Human Resources Office: (805) 546-3129.