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Temporary Visitor Experience Assistant
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Position Number: 5916079
Location: Boulder, CO
Position Type: Museum & Arts Administration

Temporary Visitor Experience Assistant

Requisition Number: 61219
Location: Boulder Colorado
Employment Type: Temporary Staff
Schedule: Part Time
Posting Close Date: 20-Jan-2025
Date Posted:

Job Summary

The Art Museum at the University of Colorado Boulder encourages applications for a Temporary Visitor Experience Assistant! The Assistant is responsible for implementing outstanding customer service policy and procedures for visitors at the museum's front desk. This position opens and closes the museum and its exhibitions and assists with supervising the facility during open hours on Saturdays, with the possibility of additional weekday hours as needed. The position reports to the Chief Curator and Director of Academic Engagement and works along side the Visitor Experience Liaison to support a team of student employees.

This position maintains timely and accurate attendance records and implements security procedures. As a front-line staff member, this position provides visitors with general information about the museum and university, which requires keeping current on university and museum events, schedules, policies and procedures.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The University of Colorado Art Museum provides a forum for exchanging ideas, inspiring collaboration and fueling creativity through art. The museum's growing collection and diverse exhibitions and public programs promote, encourage and generate interdisciplinary scholarship and cultural expression. CU Art Museum mobilizes our strengths to support and enrich the academic and social missions of CU Boulder and to serve our communities in Boulder, statewide and beyond.

Housed within CU Boulder's College of Arts & Sciences, it's our mission to improve the accessibility of our collection and exhibitions for CU Boulder students, faculty, staff and the people of Colorado.

What Your Key Responsibilities Will Be

Front Desk Operations and Customer Service:

Facilitate visitor reception and orientation.
Provide information to visitors and answer questions.
Respond to telephone inquiries.
Monitor museum visitor tracking by maintaining accurate attendance records for museum entry.
Open and close museum and its exhibition on Saturdays.
Serve as point person for solving general concerns and immediate issues encountered by student museum attendants and the public (following established museum procedures and implementing the chain of contact established in the museum's disaster plan or the security plan.

Visitor Experience Team Support:

Serve as on-site support for student staff in the absence of Visitor Experience Liaison.
Fill in for Visitor Experience Liaison during weekday hours if available.

What You Should Know

The work schedule will be Saturdays from 10:00 a.m.- 4:00 p.m. Dependent on business needs, there may be additional occasional evenings to work events.
This is a temporary, part-time position anticipated to last 9 months. This position is working in-person.

What We Can Offer

The hire rate for this part-time position is $20.00 per hour.

Benefits

Temporary positions at the University of Colorado are not benefits-eligible, however, all positions are eligible for paid sick leave.

Be Statements

Be collaborative. Be dynamic. Be Boulder.

What We Require

2 years experience in occupational fields related to the work assigned to this position.
Appropriate education will substitute for the required experience on a year-for-year basis.

What You Will Need

Ability to work independently and with responsibility for initiating and completing tasks
Proficient computer knowledge and skills with Adobe Acrobat and MS Office applications, particularly with Outlook, Word, Excel and Power Point.
Ability to communicate effectively both orally and in writing, with a variety of professionals, administrators, and students.
Proven track record to work independently and assume responsibility for initiating and completing critical functions in the management of educational programs.
Proven ability to work optimally on a team and within other collaborative work situations.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that briefly describes how your background and experience align with this position.

We may request references at a later time.

Please apply by January 20, 2025 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Temporary-Visitor-Experience-Assistant/61219