Job Details

Lead Specialist - Higher Ed
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Position Number: 5956393
Location: Lubbock, TX
Position Type: Admissions/Enrollment

Lead Specialist - Higher Ed
Lubbock
40000BR
TTU Online SEP

Position Description
Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

Major/Essential Functions

Handle current and prospective student inquiries for multiple programs
Use internal systems to resolve inquires, including but not limited to: Salesforce, ServiceNow, Canvas, Focus, Raider Success Hub, CampusCE
Act as a resource for answering questions and resolving issues to part-time contact support representatives
Assist in training new team members
Handle escalated issues from part-time contact support representatives
Foster a positive and collaborative team environment
Provide feedback on areas for process improvement
Stay up-to-date on TTU Online policies and procedures.
Contribute to the development of knowledge base resources and training materials
Triage complex problems and direct them to the appropriate departments

Required Qualifications
High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

Minimum Hire Rate
17.77

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.