Job Details

Desktop Support Analyst: Office of Innovative Technologies - UTK

Position Number: 6109476
Location: Chattanooga, TN
Position Type: Computing - Support and Training

Desktop Support Analyst: Office of Innovative Technologies - UTK
Knoxville, TN, United States

Job Identification: 1702
Job Category: Info Technology
Posting Date: 03/27/2025
Job Schedule: Full Time
Locations: 2309 Kingston Pike, Knoxville, TN, 37996, US (On-site)

Job Description
OIT is seeking to hire an IT Desktop Support Technician 3. This position is part of the central IT organization and will be responsible for supporting a wide variety of computer users in a technically diverse environment. Support will include answering questions, analyzing and resolving problems, installing & testing operating systems & applications, configuring hardware & software including computers & peripherals, migrating data, documenting procedures, consulting with and training customers regarding hardware and software functionality as well as communicating IT policy.

Responsibilities

Provides desktop and networking support to faculty, staff and students via phone, email or onsite - includes wide variety of hardware, operating systems, software applications, peripherals, etc.
Supports users on and off campus, including other IT personnel in units outside OIT
Analyzes technology needs and recommends solutions
Researches technical problems/questions and provides solutions that are efficient and effective
Configures, installs and/or repairs computer equipment including operating systems and applications
Performs other related duties as required

Qualifications
MINIMUM QUALIFICATIONS:

Associates degree in a related field or equivalent related experience.
Two years of related desktop experience

JOB SKILLS & ABILITIES:

Required:

Demonstrated knowledge of a wide variety of computer hardware, operating systems, software applications and mobile platforms
Demonstrated customer service skills
Knowledge of networking, DNS/DHCP, and Active Directory
Excellent oral and written skills
Strong problem-solving skills
Strong organizational skills
Ability to work independently as well as within a team
Ability to lead small or special projects
Ability to work evenings and weekends
Ability to lift computer equipment, walk across campus to perform technical support duties, and physically able to sit at a desk all day as necessary to perform job-related duties

Preferred:

Mac OS X and/or Linux skills
Apple ACMT certification
Windows Provisioning Packages/MDT
Microsoft Endpoint Manager

About Us
With over 225 years dedicated to education and research, and as one of the 100 largest employers in Tennessee, there is endless potential to discover at the University of Tennessee, Knoxville. This advanced academic center comprises 17 degree-granting colleges and schools, 900+ programs of study, 547 graduate programs, and is home to over 7,500 employees statewide who support the continued growth of the state's flagship land-grant university. The University of Tennessee Institute of Agriculture, Anthropological Research Facility, Space Institute, and the UT Institute of Public Service are acclaimed entities of the UT system and with nearby affiliate, Oak Ridge National Laboratory, Rocky Top is a university on the rise. UT Knoxville considers its employees its number one asset and with values that focus on work-life balance, compensation, and innovative leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs. Apply today and join the Vol Family for life!
Ranked nationally as "Best Employer for New Graduates", "One of America's Best Large Employers", "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1702/?mode=location