Job Details

Operations Senior Representative, Lvl 5/6

Position Number: 6119530
Location: New York, NY
Position Type: Admissions/Enrollment

Operations Senior Representative, Lvl 5/6

Enrollment Services Operations, Rose Hill

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.

We offer tuition remission for employees and their dependents

A generous employer match towards a 403(b) retirement plan.

As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.

As part of its work-life balance program, the University provides generous PTO including 10 vacation days, 12 sick days, 4 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.

University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

Reporting to the Associate Director, Enrollment Operations & Quality Control, the Operations Senior Representative provides essential technical and clerical support for the Enrollment Group, which consists of undergraduate admission, student financial services, and academic records. Overtime is required as needed and may include weekends and holidays. Operations employees are expected to assist other staff members within the Fordham University Enrollment Group, including possible travel to the Lincoln Center and Westchester campuses. A rotation of hours may be required.

Essential Functions

Performs and assists in essential technical tasks related to the processing of documents for admission, financing, and enrolling undergraduate students.

Assists the Associate Director with technical and computer tasks, troubleshooting, and testing of system upgrades.

Assists with and manages Slate and Banner reports, merges, and updates.

Ensures the quality control of Slate Admission data flowing to Banner.

Handles mail, scanning, indexing, emails, and data entry processes for all documents within the Enrollment Group.

Trains, delegates, supervises, and distributes work to student aides and part-time staff.

Assists with related tasks for Financial Aid, Undergraduate Admission, and other Enrollment Group areas as needed.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

Additional Functions

Answers and responds to phone and email inquiries.

Responsible for deliveries to and from storage areas.

Orders office supplies, keeps records of inventory, and payment of bills.

Works with peers in a team environment to ensure workflow and tasks are completed on time and according to established procedures.

Trains new full-time employees.

As technological improvements are made, duties and qualifications may be modified.

Operations employees are expected to assist other areas within Fordham University Enrollment Group, as needed.

Required Qualifications: Education and Experience

High School diploma required.

Minimum of 2 years of clerical experience, including proficiency in computer-based tasks such as data entry, document management, and digital record-keeping.

Required Qualifications: Knowledge and Skills

Must have strong computer skills.

Knowledge of MS Word, Excel and/or equivalent applications.

Must be customer service-oriented.

Strong interpersonal and organizational skills are essential.

Must be detail-oriented and capable of handling multiple tasks.

Ability to work under pressure and accurately process large volumes of paperwork to meet deadlines.

Must have strong aptitude with numbers.

Ability to delegate and prioritize tasks.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education

Preferred Qualifications

Bachelor's Degree preferred.

Knowledge of Banner, Slate Technolutions, PowerFaids, OnBase, Fordham CRM, Degree Works preferred.

Familiarity with Financial Aid and Federal Regulations is a plus.

3 years experience in the Enrollment Group preferred.

Knowledge of the Admission process is a plus.

Minimum Biweekly Salary for Level 6 Internal Applicants who meet criteria: $2,324.88

Maximum Biweekly Salary for Level 6 Internal Applicants who meet criteria: $2,324.88

Minimum Biweekly Salary for All Others: $2,133.10

Maximum Biweekly Salary for All Others: $2,133.10

Union Affiliation: Local 153

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/9194

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer Veterans/Disabled and other protected categories