Job Details

Lead Technician - Collections Business Office

Position Number: 6119661
Location: Orem, UT
Position Type: Bursar and Student Accounts

Lead Technician - Collections Business Office

Salary: $34,398.11 - $40,468.37 Annually
Job Type: FT Nonexempt Salaried Staff
Job Number: FY2504097
Closing: 4/16/2025 11:59 PM Mountain
Location: 800 W University Parkway, Orem
Division: VP Finance and Auxiliary Services

Position Announcement

Are you a natural leader with a passion for helping others? Utah Valley University (UVU) is seeking a Collection front office lead to oversee a team focused on collecting past due tuition. In this role, you'll guide and motivate your team to manage collections efficiently while providing a positive experience for students. If you're ready to lead with compassion, problem-solve, and make a real impact, we want you on our team!

Summary of Responsibilities

Provides technical support for all business systems used in the Collections Office, including Banner, CRC loan system, square payment gateway, Experian, State of Utah Finders system, daily check printing processes, Touchnet, E-visions, E-Oscar and any other system used in collections. Installs updates to systems as needed and resolves problems as necessary. Assists office staff with basic technical issues and meeting department goals as well as any filing, scanning, return mail, and other office work as assigned or needed.
Processes check printing for university outgoing checks and direct deposits, including A/P, financial aid refunds, payroll, etc. Submits weekly and/or monthly files to government agencies as required by statutes and/or regulations. Resolves discrepancies with data and responds to disputes from consumers regarding data submitted by the university.
Responds to inquiries from the State of Utah Finance Office regarding garnish monies owed to the university. Processes monthly invoices for tuition accounts and monthly invoices for other misc. past due balances.
Posts payments to CRC for past due tuition accounts and makes reconciliations to finance systems. Reviews payment plans prepared each semester, including down payments and payment due dates. Contacts students who are delinquent on their payments, transfers unpaid payment plan amounts to the Collections Office CRC system, and reconciles transferred amounts. Processes return checks for tuition or other areas on campus and provides information to the students regarding the return.
Reviews tuition and institutional accounts for delinquency. When unable to resolve delinquencies, refers accounts to outside collection agencies. Reconciles accounts with collection agencies and posts payments received monthly. Verifies amounts and resolves discrepancies as necessary. Updates information received from rd party agencies in CRC and Banner.
Coordinates with a team to place outbound phone calls, answer inbound calls and text messages regarding collection efforts. Participates in online Bomgar chats and greets in person students to resolve issues with payment plans, tuition discrepancies or other questions regarding debt/repayment to the University.

Qualifications / Licenses / Certifications

High school diploma or GED plus two years of experience related to the summary of duties; or, an Associate's degree, or a combination of education and experience totaling two years.

Preferred Qualifications
Experience in collections in higher education, account reconciliation, and customer service is preferred.

Knowledge / Skills / Abilities

Knowledge

Basic knowledge of accounting practices and procedures/cash control and security.
Basic knowledge of bankruptcy law.
Knowledge of Federal Financial Aid Regulations.
Knowledge of billing and light collecting procedures.

Skills

Skills in the use of computers and computer applications including proficient use of the Microsoft Office Suite.
Excellent verbal and written communication skills with organization, planning, multi-tasking, decision-making, time management, and listening skills.
Skills in employee development and performance management.
Skills in advising and problem solving.

Abilities

Ability to maintain confidentiality and right to privacy.
Ability to work with little supervision
Ability to work well under pressure in a busy and stressful office.
Ability to gather data, compile information, and prepare reports.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/4891812/lead-technician-collections-business-office

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