Job Details

IT Support Senior Specialist

Position Number: 6141825
Location: Lubbock, TX
Position Type: Computing - Support and Training

IT Support Senior Specialist
Lubbock
40626BR
IT Help Central

Position Description
The Senior IT Support Specialist has an expert level of technical knowledge and experience in one or more IT-related areas for the organization. This position's scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. The Senior IT Support Specialist will also manage team members and area or unit IT software projects in support of business operations.

Major/Essential Functions

Works independently to perform advanced technical duties associated with systems analysis for specific specialty software and technical support in support of the enterprise
Provides expert level of technical knowledge and experience in one or more IT-related areas for the organization
Contributes advanced technical skills and support to customers for software applications, customized applications, websites, etc.
Independently manages team members and/or project leads to provide:
- Specialty and advanced software support and projects for an area or unit
- Area and/or unit IT software projects and systems in support of business operations
- Advanced technical skillset kept current by reviewing market trends and product development
- Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies

Required Knowledge Skills and Abilities:

Technical and Computer background
Organizational skills
Excellent communication skills verbal and written
Supervisory skills and experience
Ability to analyze situations Technical and computer background
Organizational and develop solutions
Management knowledge

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications
Technical and computer background, supervisory skills and experience, excellent inter-personal skills, and be service oriented. Must be a customer advocate. Prior experience in supervision of a team. Coaching and mentoring team members in a student driven environment. Be familiar with Service Desk management operations/Call Center operations and able to adapt to the needs of such initiatives, including defining or refining established processes or procedures. Maintain a positive and enjoyable work environment and excellent troubleshooting techniques.

Special Instructions to Applicant

Minimum Hire Rate

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.